Even though providing excellent service is essential, you can't just tell your employees to go above and beyond whenever and wherever they can, then hope for the best. Instead, you need to . . . Read more »
To produce maximum value, a firm requires an ecosystem of assets that collectively perform at an exceptional level. This is also what protects your company. . . . Read more »
John Kotter is the most referenced author in the world when it comes to change management. Kotter lays out eight steps for cultural change in this . . . Read more »
Trust in CEOs to help any organisation navigate pandemics, disrupted supply chains, labor shortages, geopolitical instability, and climate events has . . . Read more »
Companies are constantly on the lookout for data-driven strategies to communicate with their consumers. In his book, Neil Hoyne, Google's Chief Measurement Strategist, demonstrates practical . . . Read more »
