December 10: Dish Media Network Ltd has announced the extension of credit period to its customers on expiry of their subscription to five days. Earlier, Dish Home used to provide the facility for three days.
The company said in a statement that it extended the credit period to 5 days “so that no customer gets disconnected”.
With this service, customers can avail up to 5 days of credit period once regular subscription expires. This extended period will be deducted from the regular subscription once the customers renew their subscription, the statement added.
“This process will be executed through a hassle-free self-service model automated system and no extra service charge will be charged for availing this service.”
The objective of this service is to provide uninterrupted service to customers, the statement added.
“This service will provide customers with a grace period to recharge their subscription. The service will be really helpful for customers especially in the rural areas where getting immediate recharge may be difficult. The service is further expected to enhance customers’ television viewing experience by providing immediate subscription service renewal on sudden disconnection,” said the statement.
DishHome Credit Service is a self-service model which can be activated through mobile SMS, through registered DishHome Mobile App or through DishHome Customer Care as per the convenience of the customers.