May 22: MetLife’s Executive Vice President and Head of Strategic Growth Markets for Asia, Rebecca Tadikonda, arrived in Nepal on Wednesday for a three-day visit along with MetLife’s Chairman for Bangladesh, Nepal and Myanmar, M Nurul Islam and Head of Strategy for Strategic Growth Markets, Asia, M Ala Uddin Ahmad.
During the three-day visit, which commenced on May 21, Tadikonda inaugurated MetLife Nepal’s new dedicated customer service area called ‘One Customer Place’ (OCP) in the company’s corporate office in Pulchowk, Lalitpur.
According to the company, OCP provides a central location to give customers a more structured and best-in-class experience for their needs including making loan or policy changes, paying premiums, and understanding their product features and benefits.
The company said in a statement that Tadikonda oversees MetLife’s businesses in the high-growth markets in Asia, like Bangladesh, China, Hong Kong, India, Malaysia, Nepal, and Vietnam, and new market entry.
“MetLife Nepal has done tremendous work as a pioneer in the insurance industry in this market, bringing a number of first-in-market solutions and digital innovations. It is wonderful to be here to meet our dedicated associates and discuss how we can continue to meet the evolving needs of Nepalese consumers by driving many best-practice initiatives in Nepal and across our strategic growth markets,” said Tadikonda.
Tadikonda is scheduled to visit various MetLife offices across Nepal until May 23.